In January 2021, ICMA conducted a modified version of our standard Alternative Service Delivery survey to understand that status of service delivery models during COVID-19 and recent experiences with alternative service delivery initiatives. The template was developed in partnership with nxtMOVE and designed for distribution as an e-survey. ICMA received 422 total responses to the survey, representative of local governments across all U.S. geographic regions and populations ranging from under 5,000 to over 100,000.
In 2020 and 2021, ICMA surveyed local government chief administrative officers (CAOs) three times about the impact COVID-19 had on their local governments. All three surveys, including this one, can be purchased together at a discounted price here.
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